Let me first say that I love my job. I love everyone I work with... well, almost.
I work for two prestigious surgeons here in Shitville. People drive hundreds upon hundreds of miles to come and see them. On any given day, we could have over 80 patients coming and going in our little waiting room. One day, we had close to 100 patients... (talk about exhausting.)
Handling all of the calls, scheduling, greeting, and other chaotic items is C and me. C is a spunky, crazy gal who I adore. We are both new to the job. She only worked there a week or so before I came on-board. In addition to us, there are 2 nurses, 2 Nurse Practitioners, a file clerk, an office manager, a bookkeeper, and the wonderful Miss S who is technically my supervisor but also does insurance claims and referrals. Together we make a very nice oiled machine.
One of the surgeons is a dream. I call him Dr. Suave. He is friendly and kind. He means business, but he is never disrespectful to the staff. He says hello in the morning and stops by our desks to share a brief word of encouragement. However, the other doc is an asshole. It would only be appropriate for me to call him Dr. Ass. He is rude and obnoxious. He NEVER speaks to the staff in a friendly manner. When he does speak to us, it is rude and degrading. He told the file clerk the other day that she was incompetent - in front of everyone. He likes to come to the front and drop off a ton of shit while mumbling instructions that we can't understand. To boot, no one can read his fucking writing. He really works my nerves.
Just the other day one of the patients told him I deserved a raise and he snorted, laughed, spun on his cowboy boots, and walked off. I really wanted to take off my shoe and throw it at him.
All of the gals there seem to be afraid of Dr. Ass, but I have come to the conclusion that the dude isn't worth my time. He doesn't want to talk to me, then I don't have to talk to him. I will not be losing any sleep over his stupidity. And if by chance he calls me incompetent, I have no problems telling him that "no... I am not incompetent... you are," and walking happily into the sunset. I can find another job. (I hope.)
Half of the problem with the office is that these docs are busy guys. Dr. Suave is only in the office on Monday's and Thursday's. The other days he is at the hospital doing surgeries. So, on the days he is with us, we book him 3 appointments every 15 minutes. From 9 am to 10:45, he is booked completely. Some mornings he will have as many as 25-30 patients. That's for ONE doctor!! Dr. Ass will see about 20 patients and then there are the 2 Nurse Practitioners who also have a full load. Meanwhile, C and I have the job of answering the never quiet phones (scheduling those appointments) and greeting some 70 patients ... not to mention making sure their charts are in order and collecting payments and co-pays.
As efficient as we are, at getting them in and putting their charts back, there is no possible way a Doctor can see 1 patient every 5 minutes. And let me tell you, if my doctor only spent 5 minutes with me, we would have a HUGE problem. Soooo, people with 10 o'clock appointment sometimes won't get seen until 11 or even later. Somehow, Dr. Ass thinks that is our fault. HAHAHAHAHAHA! He's made mention of it a few times, but he has never brought that shit to me. He's smart because I have no problems telling him that TWO nurses can not manage patients for 4 "doctors" and on top of that no doctor can see each patient for just FIVE minutes. Moron.
At the end of my 9 plus hours (we work a lot of overtime) I am exhausted. I come home, take off my scrubs and shoes and fall into bed. I sleep like a baby at night only to get up at 6:45 the next morning to do it all over again. Ash had 2 weeks off, which made starting easy, but now I have to get up a little earlier to take him because our Grand Am is still out of commission. The Durango still makes me smile... even though we are suspecting it's starter is about to give. Oh well. It'll be replaced and everything will be fine.
On that note, I am going to close and go back to vegging out. Tomorrow is going to be a long, horrific Monday. All 4 "docs" in the office never equals a good time. But I'm sure we'll have some good laughs. :)
Ouch. Who made the asinine 5-minute appointment policy?
Oh, and is it Dr. Suave pronounced like Suave shampoo, or like Rico Suave? It'll help me imagine the stories better...
Posted by: Moxie | March 06, 2005 at 04:58 PM
Sounds exactly how it is run at my gyns office, except all the doctors are awesome and there are more of them. I always make sure to treat the receptionists who has the same responsabilities as you with so much respect because I know those two girls run their asses off and they have gotten one or two (okay, like 8!) frantic phone calls from me before and have been so nice and sweet and understanding throught all of them! Wow! What a run-on sentence!
Stay cool and be sure to tell that doc off if he continues to be an ass!
Posted by: AyEnDeeAreEeAyAitch | March 07, 2005 at 02:57 PM
You know, I just thought of something. If Dr. Ass really gets all up in your grill, you can just look him dead in the eye and say quietly, "You know everyone in the office knows about you, right?" And then just walk away.
Everyone has some embarrassing secret, so he's bound to be just a little freaked out and scared by you.
Posted by: Moxie | March 07, 2005 at 06:58 PM
Hello! Sorry I've neglected to cantact you since I returned from Germany, but from the sound of things you've been a bit busy yourself. I hope you are feeling better now and that the job is going good. Take care!
Posted by: Christina | March 13, 2005 at 03:17 PM
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